Last Updated: [Insert Date]

Welcome to Out Luxor (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website outluxor.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Brand Philosophy

Out Luxor combines London-inspired fashion with global convenience, offering refined tailoring and quality service. Our Terms reflect this commitment to excellence while protecting both our customers and our business.

2. User Responsibilities

2.1 Account Security

When creating an account, you must:

  • Provide accurate and complete information
  • Maintain the confidentiality of your login details
  • Notify us immediately of any unauthorized account use

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Submit false or misleading information

3. Products & Services

3.1 Product Descriptions

We take care to accurately describe our:

  • Dresses
  • Jeans
  • Shorts
  • Tops & T-Shirts
  • Trousers

All items reflect London-inspired fashion with refined tailoring. While we aim for color accuracy, slight variations may occur due to screen settings.

3.2 Availability

Products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.

3.3 Hygiene Items

For health reasons, we cannot accept returns on:

  • Underwear
  • Swimwear
  • Pierced jewelry

Exceptions are made for faulty items – please contact us immediately in these cases.

4. Orders & Payments

4.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days from our London headquarters
  • You’ll receive shipping confirmation with tracking information

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order confirmation.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: For orders over £50 via EMS (15-25 business days)

We currently ship worldwide except to certain remote areas and parts of Asia.

5.2 Delivery Issues

If your order doesn’t arrive within the estimated timeframe, please contact us at [email protected]. We’ll investigate with the carrier.

6. Returns & Exchanges

6.1 Return Policy

Our refined returns policy:

  • 15-day return window from delivery date
  • Items must be unworn, unwashed with original tags and packaging
  • Customers cover return shipping unless item is faulty
  • Refunds processed within 3-5 business days of receipt

6.2 Return Process

To initiate a return:

  1. Email [email protected] with order details
  2. Wait for return authorization (within 4 business hours)
  3. Ship items to our London address using a tracked method

6.3 Refunds

Refunds are issued to your original payment method. Original shipping costs are non-refundable.

7. Intellectual Property

All content on outluxor.com, including:

  • Text
  • Graphics
  • Logos
  • Product designs

are property of Out Luxor and protected by intellectual property laws. Unauthorized use is prohibited.

8. Liability Limitations

8.1 Product Use

Out Luxor is not liable for:

  • Any injury or damage from product use
  • Improper care of garments
  • Any consequential damages from product use

8.2 Website Use

We strive to maintain uninterrupted service but cannot guarantee:

  • Complete freedom from errors
  • Continuous availability
  • Freedom from viruses

9. Privacy

Your privacy is important. Our Privacy Policy explains how we collect and use your data in compliance with GDPR and other regulations.

10. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

11. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms:

Out Luxor
43 Queensway
London, GB EC4H 7JB
Email: [email protected]
Response time: Within 4 business hours

Thank you for choosing Out Luxor – where London style meets global convenience.