FAQ

Our collections appeal to fashion-conscious individuals who appreciate London’s trend-setting styles with global accessibility. Whether you’re refreshing your work wardrobe with professional trousers or selecting a statement dress for special occasions, we cater to those who value quality fabrics, attention to detail, and seamless international delivery.

We specialise in contemporary, wearable fashion with London flair. Our pieces range from elegant chiffon dresses to perfectly tailored jeans, all designed with meticulous attention to detail (like our signature crease-preserving packaging). The aesthetic balances sophistication with everyday versatility.

Our collections include:

• Dresses (including special occasion chiffon styles)
• Jeans (designer cuts with perfect creasing)
• Shorts
• Tops & T-Shirts (including hand-embroidered options)
• Trousers (professional and casual styles)

Each item includes specific care instructions. Generally:

• Chiffon dresses: Dry clean or hand wash cold
• Designer jeans: Wash inside out in cold water
• Hand-embroidered tops: Gentle cycle or professional cleaning

We recommend following the care labels to maintain your pieces’ quality.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed.

We process orders quickly to ensure fast delivery. If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll attempt to accommodate your request if processing hasn’t begun.

We offer two convenient services:

1. Express Standard Shipping (£12.95)
   – DHL/FedEx delivery
   – 10-15 days after processing (1-2 business days)
   – Full tracking included
2. Free Standard Shipping
   – Automatically applied to orders over £50
   – EMS delivery (15-25 days after processing)
   – Same careful packaging

Note: We cannot ship to some remote areas (particularly in Asia).

Orders placed before 2pm GMT on business days are processed same-day. Friday orders ship Monday morning. You’ll receive tracking details when your parcel leaves our London warehouse.

We require signatures to ensure your carefully packaged fashion items are received securely. If you’ll be unavailable, consider shipping to your workplace or arranging with neighbours.

We offer a 15-day return window from delivery date. To return:

1. Email [email protected] for authorization
2. Repackage with original tags attached
3. Return via your preferred carrier (return shipping not included)

Exceptions: Final sale items and swimwear (for hygiene reasons) cannot be returned.

Once we receive your return, please allow 5-7 business days for processing. Refunds will appear in your original payment method within 10 business days depending on your bank.

While our protective packaging prevents most issues, please contact us immediately at [email protected] with photos if you receive damaged goods. We’ll arrange a replacement or refund.